Policy
Return & Exchange
We want you to love your reading glasses. If something isn’t right, here’s how we’ll make it right.
Every order is checked before it ships. Still, if your glasses arrive damaged, or the fit or reading power isn’t right for you, we offer a simple exchange.
7-Day Exchange
You may request an exchange within 7 days of delivery. To be eligible, the glasses must be unused, undamaged and returned in their original condition and packaging.
How to request an exchange
- Message us on WhatsApp at +880 1704 772663 or call the same number.
- Share your order details and the reason for the exchange (a photo helps for damaged items).
- Our team will confirm the return address and guide you through the next steps.
Damaged or wrong item
If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery and we will arrange a free replacement — the return shipping is on us.
Refunds
As most orders are Cash on Delivery, we primarily offer exchanges or replacements. Where a refund is agreed, it will be processed to your original payment method or via bKash/mobile banking after we receive and inspect the returned item.
Non-returnable situations
- Requests made after 7 days of delivery.
- Glasses that show signs of use, scratches or damage caused after delivery.
- Missing original packaging or accessories.
Questions? Contact us — we’re happy to help.