At Eyeglassesbd.com, we strive to provide our customers with the highest quality eyewear and exceptional service. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we offer a hassle-free return and exchange policy to ensure your complete satisfaction.
We are proud to offer a seven-day return policy. If you are not fully satisfied with your purchase, you may return the product within seven days from the date of delivery for a full refund, excluding the cost of prescription lenses. Please note that the returned product must be in its original condition, including all accessories, packaging, and any promotional items that were included. The customer will be responsible for the return shipping costs.
We also offer a thirty-day exchange policy to ensure that you find the perfect eyewear for your needs. If you are not completely satisfied with the product you purchased, you may exchange it within thirty days from the date of delivery. However, please note that we cannot exchange damaged products. The exchanged product must be in its original condition, along with all accessories, packaging, and any promotional items that were included.
Process for Returns and Exchanges
To initiate a return or exchange, please follow these simple steps:
Contact our customer support team within the specified return or exchange period, either via email or phone, and provide them with the necessary details, including your order number and reason for return/exchange.
Once your request is approved, you will receive detailed instructions on how to proceed with the return or exchange, including the return address (if applicable).
Carefully package the product to ensure its safe return, including all original accessories, packaging, and promotional items.
Ship the product back to us using a reliable and trackable shipping method. Please note that you will be responsible for the return shipping costs, unless the return is due to our error.
Once we receive the returned product, our team will inspect it to ensure that it meets our return or exchange criteria. If the product is in its original condition, we will process your refund or exchange within a reasonable timeframe.
Please note that refunds will be issued using the original payment method, and it may take a few business days for the funds to be credited back to your account, depending on your bank or payment processor.
We take great pride in the quality of our products and strive to provide excellent customer service. If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to contact our friendly customer support team. We are here to assist you throughout the process and ensure your satisfaction.
Thank you for choosing Eyeglassesbd.com. We value your trust and look forward to serving you again in the future.
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